Cancellation Policy

Applies To All Trips Except Courses and Clinics

Because a reservation guarantees space on a trip, we sometimes have to turn others away for those same dates. Thus, cancellations must be made at least two weeks prior to the trip dates in order to receive a full refund of the reservation deposit. Any cancellations made after the two-week cut off and up to 72 hours before the trip will forfeit $20 per person. To cover our costs, we must charge the full trip amount for any cancellations made less than 72 hours before the trip. This policy includes lessening the number of participants in your party. Please consider purchasing Trip/Vacation Insurance if you have concerns.

We will refund your entire trip amount if we must make a cancellation due to adverse weather. Please be aware that weather cancellations are made only by our guides, based on how climbing and canyoneering conditions are affected.

Canyoneering and Climbing Course Cancellation Policy

Because a reservation guarantees space on a trip, we sometimes have to turn others away for those same dates. Thus, cancellations must be made at least two weeks prior to the trip dates in order to receive a full refund of the reservation deposit.  Due to the special nature of these courses any cancellations made inside the two-week cut off will not be refunded. Please consider purchasing Trip/Vacation Insurance if you have concerns.

Excessive Tardiness

To keep up with our dynamic schedule and trips going out each day, if your party exceeds their scheduled meeting time by 30 or more minutes, we reserve the right to charge a late fee that will directly go to the guide to mitigate the impact to their work day. Your party is scheduled to arrive at our office 15 minutes before your trip to fill out paperwork and gear up. Please consider purchasing Trip/Vacation Insurance if you have concerns.